Guest Service Centre Agent
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| Company Name | Oaks Hotels, Resorts & Suites |
| Company Type | Private |
| Job Type | Full-Time |
| Salary Range | Market Competitive |
| Location | Dubai, Dubai, United Arab Emirates |
| Qualifications | High School / Matriculation |
| Experience | No Experience / Fresh |
Job Overview
Oaks Hotels & Resorts is seeking a Guest Service Centre Agent to handle incoming and outgoing calls, provide accurate information, and ensure timely follow-up on guest requests and complaints. You will contribute to maintaining effective communication between departments and upholding guest privacy.
Company Overview
Oaks Hotels & Resorts offers spacious contemporary serviced studios and suites across Australia, New Zealand, Asia, and the Middle East. They provide effortless short or long stays with peace of mind and essential comforts, catering to travellers seeking freedom, independence, and space.
Quick Details
- Salary Range: Market Competitive
- Job Type: Full-time
- Qualifications: High school diploma or equivalent
- Experience: Entry Level / No Experience Required
Key Responsibilities
- Handle all incoming and outgoing calls promptly and professionally.
- Provide accurate information about hotel services, facilities, and promotions.
- Record guest requests, inquiries, and complaints accurately in Opera PMS.
- Coordinate with relevant departments to ensure prompt and efficient service delivery.
- Respond to guest complaints courteously and ensure proper resolution.
- Maintain updated knowledge of hotel information and local attractions.
Requirements
- Excellent communication and interpersonal skills.
- Ability to handle multiple tasks simultaneously.
- Strong problem-solving skills.
- Proficiency in Microsoft Office.
- Flexibility to work different shifts, including weekends and holidays.
- Attention to detail and ability to work in a fast-paced environment.
Benefits
- Opportunities for professional development within Oaks Hotels & Resorts.
- Work in a collaborative and supportive team environment.
- Gain valuable hospitality experience in a reputable hotel chain.
- Exposure to a diverse range of guest interactions and service scenarios.
- Potential for career advancement within the company.
- Be part of a team focused on providing exceptional guest experiences.