Guest Services Executive – SPA
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| Company Name | Jumeirah |
| Company Type | NGO |
| Job Type | Full-Time |
| Salary Range | Market Competitive |
| Location | Abu Dhabi, United Arab Emirates |
| Qualifications | None / No Formal Education |
| Experience | 2 Year+ |
Job Overview
Jumeirah Saadiyat Island is seeking a Guest Services Executive – SPA. This role focuses on delivering exceptional guest experiences, providing detailed information about spa services, and efficiently handling bookings and guest requests.
Company Overview
Jumeirah is a global leader in luxury hospitality, operating 31 properties across 13 countries. Known for its distinguished beachfront resorts, esteemed city hotels, and exclusive branded residences, Jumeirah is synonymous with Arabian luxury hospitality. Jumeirah Saadiyat Island, nestled within Abu Dhabi’s coastline, is an eco-conscious resort with beachfront access, dining venues and a dedicated wellness center.
Quick Details
- Salary Range: Market Competitive
- Job Type: Full-time
- Qualifications: None
- Experience: Mid-Senior level
Key Responsibilities
- Deliver a unique and outstanding experience to all guests, maintaining a friendly and professional demeanor.
- Welcome and orient guests, providing efficient and effective guest service at all times.
- Maintain in-depth knowledge of spa services, treatments, facilities, and products, addressing all guest inquiries accurately.
- Guide, promote, and upsell spa services and products, contributing to increased revenue and repeat business.
- Handle bookings, scheduling, and billing efficiently, using the relevant systems and applications.
- Actively manage guest feedback and requests, ensuring prompt and professional resolution to maintain high satisfaction levels.
Requirements
- Higher Secondary School certificate or Country specific certification.
- Strong communication and interpersonal skills.
- Strong customer service orientation.
- Ability to lift and move heavy luggage and stand for long periods of time.
- Team Player with accuracy and attention to detail.
- Reliable, Honest and Sincere showing high level of energy.
Benefits
- Supportive and inclusive work environment.
- Access to Learning & Development programmes and clear career pathways.
- Opportunities for internal mobility within our global network.
- Colleague discounts on food, beverage, and hotel stays worldwide.
- Company-provided shared accommodation.
- Comprehensive healthcare and life insurance coverage.