Guest Services Officer – Night Shift Arabic Speaker
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| Company Name | TALENTMATE |
| Company Type | Private |
| Job Type | Full-Time |
| Salary Range | Market Competitive |
| Location | Dubai, Dubai, United Arab Emirates |
| Qualifications | None / No Formal Education |
| Experience | No Experience / Fresh |
Job Overview
TALENTMATE is seeking a Guest Services Officer to join their team for the night shift in Dubai, United Arab Emirates. This role requires fluency in Arabic to effectively assist guests and ensure a smooth, welcoming experience during non-peak hours. You will be responsible for handling check-ins, check-outs, and various guest inquiries.
Company Overview
Talentmate is a private job search platform headquartered in Dubai, United Arab Emirates, specializing in connecting candidates within the UAE and GCC regions to their ideal job opportunities. The platform simplifies the application process, offering personalized job recommendations and efficient tracking to help users get hired across various industries.
Quick Details
- Salary Range: Market Competitive
- Job Type: Full-time
- Qualifications: None / Open to all applicants
- Experience: No Experience / Fresh
Key Responsibilities
- Provide exceptional guest service during the night shift, ensuring guest satisfaction.
- Efficiently handle guest check-ins and check-outs, managing reservations accurately.
- Assist Arabic-speaking guests with inquiries, requests, and issue resolution.
- Address and resolve guest complaints promptly and professionally to maintain high standards.
- Maintain accurate records and reports for night audit procedures and daily operations.
- Ensure the safety and security of guests and the property throughout the night.
Requirements
- Fluent in Arabic (speaking, reading, writing) and proficient in English.
- Ability to work night shifts, including weekends and public holidays.
- Strong interpersonal and communication skills with a guest-focused approach.
- Customer service-oriented with a proactive and helpful attitude.
- Ability to handle difficult situations calmly and effectively.
- Basic computer proficiency and familiarity with front office systems is an advantage.
Benefits
- Opportunities for professional development and career growth within the service industry.
- Work in a dynamic and supportive environment focused on guest satisfaction.
- Gain valuable experience in guest services in a multicultural setting in Dubai.
- Be part of a team dedicated to delivering high-quality customer experience.
- Competitive salary and benefits package tailored to the role.