Head of Customer
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| Company Name | EdSmart |
| Company Type | Private |
| Job Type | Full-Time |
| Salary Range | Market Competitive |
| Location | Greater Melbourne Area, Australia |
| Qualifications | None / No Formal Education |
| Experience | 5 Year+ |
Job Overview
EdSmart is seeking a Head of Customer to lead and manage customer relations. This role involves ensuring customer satisfaction and driving engagement with the EdSmart platform.
Company Overview
Founded in 2014, EdSmart is a digital-first administrative operations and engagement platform for schools and school jurisdictions. It supports digital transformation in over 1,200 schools in six countries, providing engagement and communication across in excess of 830,000 parents, 600,000 students, and 72,000 staff.
Quick Details
- Salary Range: Market Competitive
- Job Type: Full-time
- Qualifications: None
- Experience: 5 Year+
Key Responsibilities
- Lead and manage the customer relations team.
- Ensure high levels of customer satisfaction and engagement.
- Develop and implement customer service strategies.
- Address and resolve customer issues effectively.
- Monitor and report on customer feedback and trends.
Requirements
- Proven experience in customer service management.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities.
- Leadership experience.
- Ability to work in a fast-paced environment.
Benefits
- Opportunities for professional development and career growth.
- Collaborative and supportive work environment.
- Competitive salary and benefits package.
- Chance to work with a leading digital platform in education.
- Make a significant impact on customer satisfaction.