Head of Customer Service
Apply to Job Here
| Company Name | SOK |
| Company Type | Private |
| Job Type | Full-Time |
| Salary Range | Market Competitive |
| Location | Helsinki Metropolitan Area |
| Qualifications | None / No Formal Education |
| Experience | 10 Year+ |
Job Overview
SOK is seeking a Head of Customer Service to lead and develop customer service operations within the Helsinki Metropolitan Area. This key role involves providing strategic guidance, enhancing the overall customer experience, and ensuring high-quality service standards across the S-Group cooperative framework.
Company Overview
SOK (Suomen Osuuskauppojen Keskuskunta) is the central cooperative for S Group, providing expert and support services such as chain management, product range, procurement, and marketing to its member cooperatives. SOK is also responsible for the strategic guidance of S Group and the development of its business chains. Through its subsidiaries, SOK engages in the travel and hospitality business in Finland and Estonia, as well as supermarket trade in Estonia.
Quick Details
- Salary Range: Market Competitive
- Job Type: Full-time
- Qualifications: None / Open to all applicants
- Experience: 10 Year+
Key Responsibilities
- Lead the strategic planning and operational execution of customer service initiatives.
- Oversee the development and implementation of best practices for customer experience.
- Manage, mentor, and motivate the customer service team to achieve high performance.
- Drive continuous improvement in service delivery processes and customer satisfaction metrics.
- Collaborate cross-functionally to integrate customer feedback and enhance overall offerings.
- Ensure alignment of customer service goals with the broader SOK and S-Group strategy.
Requirements
- Extensive proven experience (10+ years) in a senior customer service leadership role.
- Strong strategic and analytical skills with a focus on customer-centric solutions.
- Exceptional communication, interpersonal, and people management abilities.
- Demonstrated success in improving customer satisfaction and operational efficiency.
- Ability to thrive in a dynamic, cooperative environment.
- Proficiency in relevant customer service technologies and platforms.
Benefits
- Opportunity to lead and shape customer service strategy for a major Finnish cooperative.
- Work in a collaborative and supportive environment within the S-Group.
- Significant professional development and career advancement opportunities.
- Comprehensive employee benefits package.
- Impact customer experience across a diverse range of services.
- Contribute to the strategic growth and success of a leading organization.