Head of Customer Success
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| Company Name | Jobgether |
| Company Type | Private |
| Job Type | Full-Time |
| Salary Range | Market Competitive |
| Location | Romania |
| Qualifications | None / No Formal Education |
| Experience | 10 Year+ |
Job Overview
Jobgether is seeking a Head of Customer Success to lead their customer success initiatives. This role is remote and based in Romania, focusing on leveraging AI to improve the job search experience.
Company Overview
Jobgether is an AI-powered career coach and matching platform that aims to fix the broken job search process. By providing personalized strategies, enhanced visibility, and curated matches, Jobgether helps remote professionals find opportunities that align with their skills and career goals. Their mission is to become the leading platform for remote talent.
Quick Details
- Salary Range: Market Competitive
- Job Type: Full-time
- Qualifications: None
- Experience: 10 Year+
Key Responsibilities
- Develop and implement customer success strategies to improve user satisfaction.
- Lead and mentor a team of customer success professionals.
- Analyze customer feedback to identify areas for improvement.
- Collaborate with product and engineering teams to enhance platform features.
- Ensure customer retention and growth through proactive engagement.
Requirements
- Proven experience in customer success leadership roles.
- Strong understanding of AI and its applications in career development.
- Excellent communication and interpersonal skills.
- Ability to work effectively in a remote environment.
- Experience in the Internet Marketplace Platforms industry.
Benefits
- Opportunity to lead a customer success team in a growing AI-driven company.
- Work remotely from Romania.
- Contribute to a mission-driven organization focused on improving job search.
- Be part of a collaborative and innovative work culture.
- Professional development and growth opportunities.