Head of Customer Success
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| Company Name | The Influence Room |
| Company Type | Private |
| Job Type | Full-Time |
| Salary Range | Market Competitive |
| Location | Greater London, England, United Kingdom |
| Qualifications | None / No Formal Education |
| Experience | 10 Year+ |
Job Overview
The Influence Room is seeking a dynamic Head of Customer Success to lead our client satisfaction and retention efforts. You will be instrumental in developing and executing strategies to ensure brands and creators achieve maximum value from our innovative influencer marketing platform.
Company Overview
Most influencer marketing is still cold DMs, performative posts, and “good engagement” no one can explain. We built the alternative. The Influence Room connects brands with creators who already care. No chasing. No begging. Just real fans who love you.
Quick Details
- Salary Range: Market Competitive
- Job Type: Full-time
- Qualifications: None / Open to all applicants
- Experience: 10 Year+
Key Responsibilities
- Develop and implement comprehensive customer success strategies and initiatives.
- Lead, mentor, and grow a high-performing customer success team.
- Drive customer satisfaction, retention, and loyalty among brands and creators.
- Oversee the entire customer journey, from onboarding to ongoing engagement.
- Collaborate closely with product, sales, and marketing teams to enhance customer experience.
- Analyze customer data, feedback, and market trends to identify areas for improvement.
Requirements
- Extensive proven experience in a senior leadership role within Customer Success, preferably in SaaS or influencer marketing technology.
- Deep understanding of the influencer marketing landscape and creator economy.
- Exceptional leadership, communication, and interpersonal skills.
- Demonstrated ability to develop and execute customer success strategies effectively.
- Strong analytical and problem-solving abilities with a data-driven approach.
- Ability to thrive in a fast-paced, innovative startup environment.
Benefits
- Opportunity to lead customer success for a groundbreaking influencer marketing platform.
- Be part of a rapidly growing company with a disruptive business model.
- Competitive salary package with performance-based incentives.
- Significant opportunities for professional growth and career advancement.
- Work within a collaborative and supportive team culture.
- Make a direct impact on the success and growth of the company.