Head of Omnichannel Customer Experience
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| Company Name | Papaellinas Group |
| Company Type | Private |
| Job Type | Full-Time |
| Salary Range | Market Competitive |
| Location | Nicosia, Cyprus |
| Qualifications | None / No Formal Education |
| Experience | 10 Year+ |
Job Overview
Lead the omnichannel customer experience for Papaellinas Group, enhancing customer satisfaction and loyalty.
Company Overview
Papaellinas Group is a market leader in Cyprus, distributing pharmaceuticals, cosmetics, and consumer goods. With retail stores like Beauty Line and Yves Rocher, they focus on quality, reliability, and ethical development. They hold certifications like Great Place To Work and Investors In People Platinum Award.
Quick Details
- Salary Range: Market Competitive
- Job Type: Full-time
- Qualifications: None
- Experience: 10 Year+
Key Responsibilities
- Develop and implement omnichannel customer experience strategies.
- Analyze customer feedback to identify areas for improvement.
- Collaborate with marketing and sales teams to ensure consistent brand messaging.
- Monitor and optimize customer journeys across all touchpoints.
- Lead and mentor a team of customer experience professionals.
Requirements
- Proven experience in omnichannel customer experience management.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal abilities.
- Ability to lead and inspire a team.
- Deep understanding of customer behavior and trends.
Benefits
- Opportunities for professional development and career growth.
- Work in a collaborative and supportive environment.
- Be part of a leading group with a strong reputation.
- Contribute to enhancing customer experiences.
- Competitive salary and benefits package.