Head of Operations

Job Overview

BJAK is seeking an experienced Head of Operations to lead its mission in Petaling Jaya, Selangor, Malaysia. This pivotal role involves developing technology-based solutions to improve financial inclusion, overseeing innovative platforms, and ensuring seamless operations for Southeast Asia’s largest insurance platform.

Company Overview

BJAK’s mission is to develop technology-based solutions to improve financial inclusion. They develop new and innovative platforms and services globally, being the first platform to simplify and digitize comprehensive life and medical insurance, supported by AI agents. BJAK is the largest insurance platform in Southeast Asia, aiming to provide equal access to financial services to everyone at scale.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Experience: 10 Year+
• Qualifications: Bachelor’s Degree

Key Responsibilities

• Lead and manage all operational aspects of BJAK’s innovative technology platforms.
• Drive strategic operational planning and execution to support global growth and financial inclusion initiatives.
• Optimize operational processes to enhance efficiency, scalability, and customer experience.
• Oversee the performance and development of operations teams across various functions.
• Collaborate cross-functionally with technology, product, and business development teams to align operational strategies.
• Ensure strict compliance with industry regulations and company policies.

Requirements

• Proven experience (10+ years) in a senior operations leadership role, preferably within fintech or a fast-paced technology environment.
• Strong understanding of financial services, insurance platforms, and digital ecosystems.
• Exceptional leadership, strategic thinking, and complex problem-solving skills.
• Demonstrated ability to manage large-scale projects and lead diverse, cross-functional teams effectively.
• Excellent communication, interpersonal, and stakeholder management skills.
• Bachelor’s degree in Business Administration, Technology, or a related quantitative field.

Benefits

• Opportunity to lead operations for Southeast Asia’s largest and most innovative insurance platform.
• Work on cutting-edge technology and impactful financial inclusion solutions at a global scale.
• Be part of a rapidly growing, mission-driven company with significant regional influence.
• Competitive salary package and performance-based incentives.
• Ample opportunities for professional development and career advancement.
• Engaging, dynamic, and collaborative work environment.