Human Experience Manager

Job Overview

Ramla Bay Resort Malta is seeking a Human Experience Manager to lead efforts in creating exceptional guest journeys and ensuring overall satisfaction. This role focuses on enhancing every touchpoint of the guest experience within the resort, set in the unique coastal environment of Mellieha, Malta.

Company Overview

Ramla Bay Resort, located in Mellieha, sits at the northernmost edge of Malta, where the island opens fully to sea and horizon. Surrounded by Mediterranean water on three sides and countryside on the fourth, the resort occupies one of the most open and uncompressed coastal stretches in the country. There is no surrounding urban density, no traffic corridor, no visual noise. Just shoreline, salt air, and uninterrupted views across to Gozo and Comino. Guests step directly from the property into nature. Diving at Ċirkewwa. Boat crossings to Comino and the Blue Lagoon. Ferry access to Gozo. Walking routes toward Mellieħa and Mġarr. The location is not decorative. It shapes the rhythm of the stay. Now fully transformed, Ramla Bay Resort stands as one of Malta’s largest integrated coastal destinations, offering over 600 rooms and suites across contemporary atrium buildings designed around natural light and indoor garden spaces. The resort features multiple Mediterranean dining concepts and destination bars, a spa and wellness centre, landscaped outdoor areas, three outdoor pools, a dedicated family pool, rocky sun terraces at the water’s edge, and a small private sandy beach. For the business and events market, the resort offers over 960 square metres of flexible conference and exhibition space, including a venue accommodating over 450 guests in theatre layout, supported by breakout areas, retail spaces, and purpose designed circulation. Ramla Bay Resort operates at the intersection of scale and openness, combining destination resort living with the infrastructure to host conferences, exhibitions, celebrations, and long stay travel. This is not an urban hotel placed by the sea. It is a coastal destination built around horizon, light, and breathing space.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: None / Open to all applicants
• Experience: 10 Year+

Key Responsibilities

• Develop and implement strategies to elevate guest satisfaction across all resort touchpoints.
• Oversee guest feedback channels and ensure prompt and effective resolution of concerns.
• Train and empower staff to deliver exceptional service and create memorable experiences.
• Monitor and analyze guest experience metrics to identify areas for continuous improvement.
• Collaborate with various departments to ensure seamless guest journeys.
• Champion a guest-centric culture throughout the entire resort operation.

Requirements

• Proven experience in a guest relations or experience management role, preferably in a luxury hospitality setting.
• Strong leadership and team management skills with a focus on service excellence.
• Exceptional interpersonal and communication abilities, both written and verbal.
• Ability to analyze data and translate insights into actionable service improvements.
• Passion for creating outstanding guest experiences in a dynamic environment.
• Proficiency in multiple languages is a plus, given the international clientele.

Benefits

• Competitive salary and benefits package.
• Opportunity to work in a stunning coastal destination resort in Malta.
• Professional development and career advancement opportunities.
• Discounts on resort services and amenities.
• Dynamic and supportive international team environment.
• Be part of a rapidly transforming and growing hospitality brand.