Incident Manager

Job Overview

ZainTECH is seeking an experienced Incident Manager to join their team in Cairo, Egypt. This role involves leading the response and resolution of IT incidents, ensuring minimal disruption to digital services, and maintaining high levels of operational efficiency. You will be a critical part of a team dedicated to providing comprehensive digital solutions across the MENA region.

Company Overview

ZainTECH is a regional integrated digital solutions provider, unifying Zain Group’s ICT assets to offer comprehensive digital solutions and services. They drive the transformation of enterprise and government customers in the MENA region, providing expertise in cloud, cybersecurity, modern infrastructure, big data, IoT, AI, smart cities, drones, robotics, and emerging technologies. ZainTECH leverages Zain’s global reach and infrastructure across its operations in Kuwait, Saudi Arabia, Bahrain, Jordan, Iraq, and the United Arab Emirates, supporting Zain’s vision of becoming a leading ICT and digital lifestyle provider.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: None / Open to all applicants
• Experience: 5 Year+

Key Responsibilities

• Lead and coordinate the end-to-end IT incident management process.
• Ensure timely and effective resolution of critical incidents to minimize service disruption.
• Develop and implement incident response plans and procedures.
• Communicate incident status, impact, and resolution updates to stakeholders.
• Conduct post-incident reviews to identify root causes and implement preventive measures.
• Collaborate with technical teams to restore services and prevent future incidents.

Requirements

• Proven experience as an Incident Manager or in a similar IT operations role.
• Strong understanding of ITIL framework and incident management best practices.
• Excellent problem-solving and analytical skills with a focus on quick resolution.
• Exceptional communication and interpersonal skills to manage diverse stakeholders.
• Ability to perform under pressure in a dynamic, fast-paced IT environment.
• Experience with incident management tools and reporting.

Benefits

• Opportunity to work with a leading regional digital solutions provider.
• Exposure to cutting-edge technologies like cloud, cybersecurity, and AI.
• Dynamic and challenging work environment with growth opportunities.
• Competitive salary and comprehensive benefits package.
• Contribution to transforming enterprise and government digital landscapes.
• Collaborative and supportive team culture.