Information Technology Support Analyst

Job Overview

Canada Cartage is seeking an Information Technology Support Analyst to join their team in the Greater Toronto Area, Canada. This full-time, Associate-level position requires strong customer service skills to support the company’s IT infrastructure and users, ensuring smooth and efficient operations across their various locations.

Company Overview

Canada Cartage is a leading national provider of customer-located, dedicated trucking services and warehouse solutions. Since its founding in 1914, the company has offered a complete range of transportation services, specializing in fully outsourced, customer-located, dedicated trucking. As one of the largest providers in Canada, they supply dedicated fleet solutions to numerous corporations, some for over 50 years. Canada Cartage operates across British Columbia, Alberta, Manitoba, Saskatchewan, Ontario, and Quebec, with a mission to be Canada’s most respected and trusted outsourced trucking fleet manager, demonstrating unparalleled dedication, accountability, and leadership.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: None / Open to all applicants
• Experience: 2 Year+

Key Responsibilities

• Provide technical support and troubleshooting for hardware, software, and network issues.
• Assist with the installation, configuration, and maintenance of IT systems and equipment.
• Resolve user support tickets and inquiries promptly and efficiently.
• Document IT procedures, solutions, and system configurations.
• Collaborate with the IT team to ensure optimal system performance and security.
• Contribute to a positive user experience through excellent customer service.

Requirements

• Proven experience in an IT support or help desk role.
• Strong problem-solving and analytical skills.
• Excellent communication and interpersonal skills for effective user interaction.
• Familiarity with common operating systems (Windows, macOS) and office applications.
• Ability to work independently and as part of a team in a fast-paced environment.
• A proactive approach to identifying and addressing potential IT issues.

Benefits

• Opportunity to work with a leading national transportation and logistics company.
• Gain valuable experience in a dynamic and essential IT support role.
• Contribute to the operational efficiency of a critical industry.
• Potential for professional growth and skill development within the company.
• Supportive team environment and collaborative culture.
• Competitive compensation package and employee benefits.