IT Service Desk L1
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| Company Name | Capital.com |
| Company Type | Private |
| Job Type | Full-Time |
| Salary Range | Market Competitive |
| Location | Dubai, Dubai, United Arab Emirates |
| Qualifications | None / No Formal Education |
| Experience | 1 Year+ |
Job Overview
Capital.com is seeking an IT Service Desk L1 technician to join their expanding team in Dubai. This role involves resolving user requests, managing IT assets, and supporting corporate IT systems. The ideal candidate will possess strong communication skills and technical proficiency in operating systems and hardware troubleshooting.
Company Overview
Capital.com is a leading trading platform known for its cutting-edge technology and seamless client experience. As an award-winning company, Capital.com is ambitiously expanding globally and seeks talented individuals to enhance its dynamic team.
Quick Details
- Salary Range: Market Competitive
- Job Type: Full-time
- Qualifications: None
- Experience: 1 Year+
Key Responsibilities
- Receive and resolve user requests within the scope of IT support.
- Prepare user equipment and perform diagnostics before sending devices for repair.
- Create and maintain up-to-date user instructions and documentation.
- Manage access to internal services and applications.
- Administer the corporate messaging and email systems.
- Maintain accurate IT asset inventory records and ensure proper documentation.
Requirements
- Strong interpersonal and communication skills.
- Proficiency in operating systems (Windows, macOS, Linux).
- Hands-on experience managing global corporate IT systems (e.g., Google Workspace, ManageEngine, Okta).
- Excellent problem-solving abilities and experience diagnosing and resolving technical issues.
- Familiarity with networking fundamentals (TCP/IP, VPN, etc.).
Benefits
- Competitive Salary
- Work-Life Harmony
- Annual Performance Bonus
- Generous Time Off
- Comprehensive Health Benefits
- Employee Referral Program