IT Support

Job Overview

Oaks Hotels, Resorts & Suites is looking for an IT Support professional to join their dynamic team in Dubai, United Arab Emirates. In this role, you will be crucial in ensuring seamless technology operations and providing essential technical assistance to staff and guests. You will contribute to a high-quality guest experience by maintaining robust and reliable IT infrastructure.

Company Overview

An industry leader for over 33 years, Oaks Hotels, Resorts & Suites embraces a sense of adventure and curiosity, sparking a journey of discovery for guests. Brought to life by a service culture built on grounded hospitality, Oaks meets the needs of the modern leisure and corporate traveller, with a full-service hotel, resort and suites brand. With fully equipped rooms and suites in prime locations, guest experiences and lifestyle-focussed amenities provide guests with a chance to connect to the spirit of their local city centre or region. With an ever-expanding portfolio of more than 55 properties in Australia, China, New Zealand, Qatar and the United Arab Emirates, Oaks invites guests to jump feet first into the joy of travelling the world.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: None / Open to all applicants
• Experience: 10 Year+

Key Responsibilities

• Provide first-line technical support to hotel staff and guests, troubleshooting hardware and software issues.
• Maintain and monitor IT systems, networks, and applications to ensure optimal performance and uptime.
• Assist with the installation, configuration, and maintenance of computer systems, printers, and other IT equipment.
• Manage user accounts, permissions, and access rights across various systems.
• Document IT procedures, solutions, and inventory for effective knowledge management.
• Collaborate with vendors and external support teams for complex technical issues.

Requirements

• Proven experience in an IT support role, preferably within the hospitality sector.
• Strong knowledge of operating systems (Windows, macOS), networking, and common office software.
• Excellent problem-solving skills and the ability to diagnose and resolve technical issues efficiently.
• Good communication and interpersonal skills, with a customer-centric approach.
• Ability to work independently and as part of a team in a fast-paced environment.
• Flexibility to work various shifts, including weekends and public holidays, as required.

Benefits

• Opportunity to work with a leading international hotel brand.
• Dynamic and supportive work environment.
• Career development and growth opportunities within Oaks Hotels, Resorts & Suites.
• Competitive salary and benefits package.
• Employee discounts on hotel stays and other services.
• Be part of a team dedicated to exceptional guest experiences.