IT Support Engineer – (L2)

Job Overview

Delphi Consulting Middle East is seeking an IT Support Engineer (L2) to join their team in Dubai, United Arab Emirates. This role involves providing advanced technical support and ensuring smooth IT operations for clients, contributing to next-generation digital services and technology consulting.

Company Overview

Delphi Consulting Middle East is a prominent regional market leader in next-generation digital services and information technology consulting. As a Gold Microsoft partner and global award winner, Delphi offers cross-industry expertise in consulting, implementation, configuration, customization, and support. The company collaborates with organizations, fostering synergy between technology and business to promote growth, serving an impressive portfolio of government and renowned private organizations globally.

Quick Details

• Salary Range: Market Competitive
• Job Type: Contract
• Qualifications: None / Open to all applicants
• Experience: 5 Year+

Key Responsibilities

• Provide Level 2 technical support for hardware, software, and network issues.
• Troubleshoot and resolve complex IT problems for clients effectively and efficiently.
• Manage and maintain IT systems, ensuring optimal performance, security, and uptime.
• Collaborate with Level 1 support staff and escalate unresolved issues to Level 3 when necessary.
• Document technical solutions, procedures, and create a comprehensive knowledge base for common IT issues.
• Assist in the implementation of new technologies and system upgrades across client environments.

Requirements

• Proven experience in an IT Support role, preferably at Level 2 or equivalent.
• Strong knowledge of operating systems (Windows, macOS), networking protocols, and cloud services.
• Excellent problem-solving, analytical, and diagnostic skills.
• Ability to communicate technical information clearly and professionally to non-technical users.
• Relevant industry certifications (e.g., CompTIA A+, Network+, Microsoft Certified Professional) are highly advantageous.
• A Bachelor’s degree in Information Technology, Computer Science, or a related field is preferred.

Benefits

• Opportunity to work with a leading digital services and IT consulting firm.
• Exposure to diverse client portfolios, including prestigious government and private organizations.
• Professional growth and development in cutting-edge digital solutions and technology.
• Work in a collaborative, supportive, and innovative team environment.
• Competitive compensation package reflecting experience and skills.
• Chance to contribute significantly to transformative IT projects and client success.