IT Technical Support Section Head (UAE)
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| Company Name | Department of Community Development |
| Company Type | Government |
| Job Type | Full-Time |
| Salary Range | Market Competitive |
| Location | Abu Dhabi Emirate, United Arab Emirates |
| Qualifications | Master’s Degree |
| Experience | 5 Year+ |
Job Overview
The Department of Community Development is hiring an IT Technical Support Section Head (UAE) to join their team in Abu Dhabi. The objective is to manage daily technical support operations, maintain and improve technical systems, and coordinate with stakeholders to ensure high-quality technical services to the department and related entities in the social sector.
Company Overview
The Department of Community Development is a government entity in Abu Dhabi focused on government administration and IT services and IT consulting within the community. The department is dedicated to delivering high-quality services and improving the technical systems and infrastructure in the social sector.
Quick Details
- Salary Range: Market Competitive
- Job Type: Full-time
- Qualifications: masters-degree
- Experience: 5 Year+
Key Responsibilities
- Lead the section strategy, planning, and management.
- Oversee daily technical support operations and troubleshoot technical and digital issues.
- Monitor daily operational activities of digital channels, new platforms, and applications.
- Ensure coordination with the Digital Transformation Department for the maintenance of digital infrastructure, cloud services, and network services.
- Provide user support for IT issues with a focus on security and access.
- Oversee the maintenance and improvement of internal technical systems such as email, telephone, and communication channels.
Requirements
- Minimum 8 years of full-time experience in IT help desk operations with a minimum of 2-3 years managing a team.
- Bachelor’s degree in IT with a good GPA, preferably a Master’s in a related technical field.
- Excellent communication and stakeholder management skills.
- Excellent English and Arabic language skills.
- Excellent team management skills.
Benefits
- Opportunities to lead and manage IT technical support operations.
- Chance to work in a government entity focused on community development.
- Exposure to managing technical systems and digital infrastructure.
- Collaborative environment with the Digital Transformation Department.
- Professional growth and development opportunities.
- Competitive benefits package.