Konsultant / Konsultantka obsługi klienta e-commerce
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| Company Name | Praca.pl |
| Company Type | Private |
| Job Type | Full-Time |
| Salary Range | PLN 7,500.00 |
| Location | Katowice, Śląskie, Poland |
| Qualifications | None / No Formal Education |
| Experience | No Experience / Fresh |
Job Overview
Praca.pl is seeking an E-commerce Customer Service Consultant to join their team in Katowice, Poland. In this entry-level role, you will be crucial in ensuring high-quality customer support for users of one of Poland’s leading job portals, assisting them with their queries and ensuring a smooth experience.
Company Overview
Praca.pl is one of Poland’s leading job portals, connecting thousands of job seekers with employers daily. They provide current job listings from Poland and abroad, offer market insights, and tools to simplify recruitment. Committed to client success, Praca.pl ensures wide reach for job advertisements and supports candidates in finding their dream jobs. The company is headquartered in Poland and operates extensively in the Technology, Information and Internet sector.
Quick Details
- Salary Range: PLN 7,500.00
- Job Type: Full-time
- Experience: No Experience / Fresh
- Qualifications: None / Open to all applicants
Key Responsibilities
- Provide excellent customer service to e-commerce users via various channels (e.g., email, chat, phone).
- Assist users with inquiries regarding job postings, applications, and portal functionalities.
- Resolve customer issues and complaints efficiently and professionally.
- Maintain detailed records of customer interactions and transactions.
- Collaborate with internal teams to improve customer experience and service delivery.
- Stay updated on portal features, policies, and market trends to provide accurate information.
Requirements
- No prior experience required; open to entry-level candidates.
- Excellent communication skills in Polish, both written and verbal.
- Strong problem-solving abilities and a customer-centric approach.
- Ability to learn quickly and adapt to new systems and processes.
- Proficiency in basic computer applications and internet usage.
- Ability to work effectively in a dynamic, fast-paced e-commerce environment.
Benefits
- Opportunity to join a leading Polish job portal.
- Gain valuable experience in e-commerce customer service.
- Competitive salary of PLN 7,500.00.
- Supportive and collaborative team environment.
- Professional development opportunities within the company.
- Contribute to helping thousands of people find their dream jobs.