Lead, IT Support
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| Company Name | Gildan |
| Company Type | Private |
| Job Type | Full-Time |
| Salary Range | Market Competitive |
| Location | Dhaka, Dhaka, Bangladesh |
| Qualifications | None / No Formal Education |
| Experience | 5 Year+ |
Job Overview
As a Lead, IT Support at Gildan in Dhaka, Bangladesh, you will be responsible for overseeing the daily operations of the IT support team, ensuring efficient technical assistance and maintaining robust IT infrastructure to support the company’s manufacturing and operational needs. You will guide a team, troubleshoot complex issues, and implement solutions to enhance system reliability and user satisfaction.
Company Overview
Gildan is a leading global apparel manufacturer with a strong portfolio of brands, including Gildan®, Hanes®, Comfort Colors®, American Apparel®, ALLPRO™, GOLDTOE®, Peds®, Bali®, Playtex®, Maidenform®, Bonds®, as well as Champion® which is under an exclusive licensing agreement for the printwear channel in the U.S. and Canada. Founded in Canada, we operate across multiple locations around the world and sell our products in markets globally. Together with our global team of passionate and dedicated employees, we are united in our vision of Making Apparel Better®. Discover the full scale of Gildan and prepare to be surprised: www.gildancorp.com
Quick Details
- Salary Range: Market Competitive
- Job Type: Full-time
- Qualifications: None / Open to all applicants
- Experience: 5 Year+
Key Responsibilities
- Lead and mentor a team of IT support technicians, fostering a collaborative and high-performance environment.
- Manage and prioritize daily IT support tickets, ensuring timely resolution of hardware, software, and network issues.
- Implement and maintain IT systems, networks, and applications, ensuring optimal performance and security.
- Develop and update IT support documentation, policies, and procedures to improve service delivery.
- Collaborate with other departments to identify IT needs and implement appropriate technology solutions.
- Conduct regular system audits and performance monitoring to proactively address potential problems.
Requirements
- Proven experience in IT support, with at least 5 years in a lead or supervisory role.
- Strong knowledge of operating systems (Windows, Linux), network protocols, and hardware troubleshooting.
- Excellent problem-solving skills and the ability to manage multiple priorities in a fast-paced environment.
- Exceptional communication and interpersonal skills for effective team leadership and user interaction.
- Ability to work independently and as part of a team in a multicultural setting.
- Familiarity with IT service management (ITSM) best practices and ticketing systems.
Benefits
- Opportunity to lead a crucial IT function within a global manufacturing leader.
- Competitive salary and comprehensive benefits package.
- Professional development and growth opportunities in a dynamic IT environment.
- Collaborative and supportive work culture.
- Access to advanced tools and technologies to enhance your skills.
- Contribute to a company committed to sustainable and responsible operations.