Loyalty Program Manager
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| Company Name | Human Capital Management |
| Company Type | Private |
| Job Type | Full-Time |
| Salary Range | Market Competitive |
| Location | Jounieh, Keserwan-Jbeil Governorate, Lebanon |
| Qualifications | None / No Formal Education |
| Experience | 5 Year+ |
Job Overview
Human Capital Management is seeking a dynamic Loyalty Program Manager to join their team in Jounieh, Keserwan-Jbeil Governorate, Lebanon. This role involves developing and executing loyalty strategies to enhance customer retention and engagement, leveraging expertise in project management and information technology.
Company Overview
Human Capital Management is a Business Operations Support as-a-Service (BOSS) Startup founded on multi-disciplinary experience and expertise. We strive to optimize our clients’ Human Capital by providing customized outsourcing solutions in the following areas: Human Resources, Talent Matching & Headhunting, Finance, Accounting and Audit.
Quick Details
- Salary Range: Market Competitive
- Job Type: Full-time
- Qualifications: None / Open to all applicants
- Experience: 5 Year+
Key Responsibilities
- Design, develop, and implement comprehensive loyalty programs and strategies.
- Manage the end-to-end project lifecycle for loyalty initiatives, including integration with IT solutions.
- Analyze program performance metrics and customer data to identify trends and areas for improvement.
- Collaborate cross-functionally with marketing, sales, and IT teams to ensure seamless execution.
- Oversee the communication and promotion of loyalty program benefits to target audiences.
- Stay abreast of industry best practices and competitive loyalty program landscapes to drive innovation.
Requirements
- Demonstrated experience in managing loyalty programs or customer retention initiatives.
- Strong understanding of project management principles and methodologies.
- Proficiency in data analysis and reporting tools to measure program effectiveness.
- Excellent communication, negotiation, and presentation skills.
- Ability to work effectively in a fast-paced, cross-functional team environment.
- Proactive and results-oriented with a keen eye for detail and customer experience.
Benefits
- Opportunity to shape critical customer engagement and retention strategies.
- Work with a dynamic and multi-disciplinary startup team.
- Exposure to diverse business operations and consulting projects.
- Competitive salary and professional growth opportunities.
- Contribution to a rapidly growing and innovative company.
- Supportive work environment focused on human capital optimization.