Manager, Client Service Engineering
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| Company Name | First Abu Dhabi Bank (FAB) |
| Company Type | Private |
| Job Type | Internship |
| Salary Range | Market Competitive |
| Location | Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates |
| Qualifications | None / No Formal Education |
| Experience | 5 Year+ |
Job Overview
The Manager, Client Service Engineering role at First Abu Dhabi Bank (FAB) is pivotal in driving end-to-end change through process reengineering, automation, and efficiency improvements. The role involves leading multiple client service priorities, collaborating with cross-functional stakeholders, and ensuring the successful execution of initiatives that align with the bank’s strategic objectives.
Company Overview
First Abu Dhabi Bank (FAB) is a leading bank in the UAE, offering a wide range of financial services. Known for its commitment to innovation and client-centric solutions, FAB plays a crucial role in the region’s financial landscape.
Quick Details
- Salary Range: Market Competitive
- Job Type: Internship
- Qualifications: None
- Experience: 5 Year+
Key Responsibilities
- Lead the redesign and governance of client service journeys to ensure they are client-centric, efficient, and risk-controlled.
- Drive end-to-end process optimization and automation initiatives.
- Support coordination with cross-functional teams to ensure delivery of initiatives and track performance against KPIs.
- Engage business stakeholders to align on priorities and act as a change agent by advocating agile ways of working.
- Conduct analysis to identify improvement opportunities and pilot AI/automation solutions.
- Prepare materials for governance forums and consolidate updates for escalation to senior management.
Requirements
- Strong analytical and problem-solving skills.
- Experience in process reengineering and automation.
- Excellent communication and stakeholder management skills.
- Ability to work in cross-functional teams and drive change.
- Knowledge of agile methodologies and change management frameworks.
- Experience in preparing materials for senior management and governance forums.
Benefits
- Opportunity to work in a leading bank in the UAE.
- Exposure to end-to-end process optimization and automation initiatives.
- Collaborative and dynamic work environment.
- Opportunities for professional development and growth.
- Gain experience in stakeholder engagement and change leadership.
- Contribute to the bank’s strategic objectives and client service excellence.