Manager, Client Service Engineering – International Middle Office
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| Company Name | First Abu Dhabi Bank (FAB) |
| Company Type | Private |
| Job Type | Internship |
| Salary Range | Market Competitive |
| Location | Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates |
| Qualifications | None / No Formal Education |
| Experience | 2 Year+ |
Job Overview
The Manager, Client Service Engineering role at First Abu Dhabi Bank (FAB) involves driving end-to-end change through process reengineering, automation, and efficiency improvements. This role leads multiple client service priorities, collaborates with cross-functional stakeholders, and ensures the successful execution of initiatives aligned with the bank’s strategic objectives.
Company Overview
First Abu Dhabi Bank (FAB) is a leading bank in the UAE, committed to providing innovative financial solutions and exceptional client service. With a strong focus on strategic objectives, FAB fosters a collaborative environment for driving process optimization and automation initiatives. The bank values client-centric service delivery and continuous improvement.
Quick Details
- Salary Range: Market Competitive
- Job Type: Internship
- Qualifications: None
- Experience: 2 Year+
Key Responsibilities
- Lead the redesign and governance of client service journeys to ensure they are client-centric, efficient, and risk-controlled.
- Drive end-to-end process optimization and automation initiatives.
- Support coordination with cross-functional teams to ensure delivery of initiatives.
- Track, analyze, and report performance against KPIs (CX, scalability, risk).
- Engage business stakeholders to align on priorities and act as a change agent by advocating agile ways of working.
- Prepare materials for governance forums, ExCo-X, and GCOO meetings.
Requirements
- Experience in process reengineering, automation, and efficiency improvements.
- Strong leadership skills to drive multiple client service priorities.
- Ability to collaborate with cross-functional stakeholders.
- Knowledge of agile ways of working and continuous improvement.
- Familiarity with change management frameworks (e.g., ADKAR, Kotter).
- Excellent analytical and reporting skills.
Benefits
- Opportunity to play a pivotal role in driving change and innovation within a leading bank.
- Collaborative work environment with cross-functional teams.
- Exposure to strategic objectives and key performance indicators.
- Professional development through engagement with senior management.
- Gain experience in client service journey redesign and governance.
- Contribute to toolkits, playbooks, and frameworks for consistent service delivery.