Manager, Complaints Management

Job Overview

First Abu Dhabi Bank (FAB) is seeking a Manager for Complaints Management. This full-time position involves managing transaction processing, ensuring quality and timeliness in line with bank policies and regulatory standards.

Company Overview

First Abu Dhabi Bank (FAB) is a leading banking institution in the United Arab Emirates, committed to providing excellent financial services and upholding the highest standards of customer satisfaction.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: None
• Experience: 5 Year+

Key Responsibilities

• Performing error-free transaction processing and monthly reconciliations.
• Ensuring compliance with internal procedures, local and international regulations.
• Maintaining accurate records and acting as custodian for security items and customer documents.
• Supporting daily operations, preparing reports for decision-making, and assisting in departmental initiatives.
• Upholding the highest standards of internal and external customer satisfaction.

Requirements

• Strong attention to detail.
• Risk awareness.
• Ability to work efficiently in a high-volume environment.
• Excellent communication and interpersonal skills.
• Commitment to bank policies and regulatory standards.

Benefits

• Opportunities for professional development and career growth within FAB.
• Work in a collaborative and supportive team environment.
• Gain valuable experience in a leading banking institution.
• Access to employee benefits.
• Engaging and inclusive work culture.
• Be part of FAB’s commitment to excellence.