Manager, Customer Product Support

Job Overview

Asana is seeking a Manager for Customer Product Support in Sydney, New South Wales, Australia. This full-time, mid-senior level role offers an opportunity to lead and enhance customer product support within a leading work management platform.

Company Overview

Asana is the work management platform for human + AI collaboration. We help organizations bring people, processes, and AI together to plan, track, and deliver work with clarity and speed. Powered by the Work Graph®, Asana gives teams the context and control they need to stay aligned, keep work moving, and scale impact. More than 170,000 organizations run their most critical work on Asana.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: None
• Experience: 5 Year+

Key Responsibilities

• Lead and mentor a team of customer product support specialists.
• Develop and implement strategies to improve customer satisfaction.
• Analyze support data to identify trends and areas for improvement.
• Collaborate with product and engineering teams to resolve customer issues.
• Ensure timely and effective resolution of customer inquiries and issues.

Requirements

• Proven experience in customer product support management.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Ability to analyze data and identify actionable insights.
• Experience with software development and work management platforms.

Benefits

• Comprehensive health and wellness benefits.
• Professional development and growth opportunities.
• Collaborative and innovative work environment.
• Competitive salary and benefits package.
• Opportunity to work with a leading work management platform.
• Engaging and inclusive company culture.