Manager, Customer Success DACH
Apply to Job Here
| Company Name | Asana |
| Company Type | Private |
| Job Type | Full-Time |
| Salary Range | Market Competitive |
| Location | Munich, Bavaria, Germany |
| Qualifications | None / No Formal Education |
| Experience | 5 Year+ |
Job Overview
Asana is seeking a Manager, Customer Success for the DACH region, based in Munich, Germany. In this role, you will lead a team dedicated to ensuring high customer satisfaction and retention for Asana’s innovative work management platform. You will be instrumental in driving customer success initiatives and fostering strong client relationships.
Company Overview
Asana is the work management platform for human + AI collaboration, helping organizations bring people, processes, and AI together to plan, track, and deliver work with clarity and speed. Powered by the Work Graph®, Asana gives teams the context and control they need to stay aligned, keep work moving, and scale impact. AI handles the busywork while humans stay in the loop to guide decisions and drive the business forward. More than 170,000 organizations, including Accenture, Amazon, Anthropic, Morningstar, and Suzuki, run their most critical work on Asana.
Quick Details
- Salary Range: Market Competitive
- Job Type: Full-time
- Qualifications: None / Open to all applicants
- Experience: 5 Year+
Key Responsibilities
- Lead and manage a high-performing team of Customer Success Managers in the DACH region.
- Develop and implement strategies to drive customer adoption, retention, and expansion.
- Act as a senior point of contact for key enterprise customers, building strong relationships.
- Collaborate with sales, product, and marketing teams to ensure a seamless customer journey.
- Monitor customer health, identify at-risk accounts, and implement mitigation strategies.
- Provide coaching and development to team members to enhance their skills and performance.
Requirements
- Proven leadership experience in Customer Success within a SaaS environment.
- Deep understanding of the DACH market dynamics and customer expectations.
- Fluency in German and English, both written and verbal, is essential.
- Strong analytical skills to interpret customer data and drive actionable insights.
- Exceptional communication, presentation, and negotiation abilities.
- Ability to thrive in a fast-paced, evolving technology company.
Benefits
- Competitive salary package and performance-based incentives.
- Comprehensive health and wellness benefits.
- Opportunities for professional growth and career advancement within a global company.
- Collaborative and innovative work environment.
- Access to cutting-edge tools and technologies.
- Generous paid time off and holiday policy.