Manager Service Delivery Uzbekistan
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| Company Name | Philip Morris International |
| Company Type | Private |
| Job Type | Full-Time |
| Salary Range | Market Competitive |
| Location | Tashkent, Tashkent, Uzbekistan |
| Qualifications | None / No Formal Education |
| Experience | 10 Year+ |
Job Overview
Philip Morris International (PMI) is seeking a Manager Service Delivery to join its team in Tashkent, Uzbekistan. This role is critical for overseeing and enhancing service delivery operations, ensuring high standards of quality and efficiency to support the company’s strategic objectives and its commitment to a smoke-free future.
Company Overview
Philip Morris International (PMI) is a leading international consumer goods company dedicated to delivering a smoke-free future and expanding its portfolio beyond tobacco and nicotine. Since 2008, PMI has invested over USD 15 billion in developing and commercializing innovative smoke-free products for adult smokers, aiming to eliminate cigarette sales. Following the acquisition of Swedish Match in November 2022, PMI has become a global smoke-free leader with its IQOS and ZYN brands. As of Q2 2025, smoke-free products were available in 97 markets, accounting for approximately 41% of net revenues. Leveraging its expertise in life sciences, PMI is also expanding into wellness and healthcare. The company prides itself on a diverse global workforce of over 69,000 employees, speaking more than 80 languages. PMI has been recognized as a “Global Top Employer” for seven consecutive years, reflecting its commitment to an excellent working environment and exceptional development opportunities. Employees at PMI are empowered to make a significant impact and build rewarding careers.
Quick Details
- Salary Range: Market Competitive
- Job Type: Full-time
- Qualifications: None
- Experience: 10 Year+
Key Responsibilities
- Lead and manage all aspects of service delivery operations in Uzbekistan.
- Ensure the consistent achievement of high-quality service standards and customer satisfaction.
- Develop and implement effective service improvement strategies and initiatives.
- Oversee project management activities related to service delivery and operational enhancements.
- Manage, mentor, and develop a high-performing team of service professionals.
- Collaborate cross-functionally to optimize operational efficiency and resolve service-related challenges.
Requirements
- Demonstrated experience in service delivery management, preferably within a multinational consumer goods environment.
- Strong leadership, team management, and talent development capabilities.
- Excellent communication, negotiation, and interpersonal skills.
- Proven ability to drive process improvements and achieve operational excellence.
- Robust analytical and problem-solving skills with a strategic mindset.
- Proficiency in English and local languages (e.g., Uzbek, Russian) is highly desirable.
Benefits
- Competitive salary and a comprehensive benefits package.
- Significant opportunities for career advancement and professional development in a global organization.
- Work within a diverse, inclusive, and dynamic international team environment.
- Contribute to a company committed to building a smoke-free future.
- Access to cutting-edge technologies and engagement in innovative projects.
- Participation in employee wellness programs and initiatives designed to support work-life balance.