Network Support Engineer – (L2)
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| Company Name | Open Innovation AI |
| Company Type | Private |
| Job Type | Full-Time |
| Salary Range | Market Competitive |
| Location | Abu Dhabi Emirate, United Arab Emirates |
| Qualifications | Bachelor’s Degree |
| Experience | 5 Year+ |
Job Overview
Open Innovation AI is seeking a Network Support Engineer – L2 to support, monitor, and maintain data center network infrastructure across large on-prem deployments. This role focuses on operational stability, incident diagnostics, and proactive health monitoring.
Company Overview
Open Innovation AI is a global technology company specializing in advanced solutions for managing AI workloads. Its flagship product, the Open Innovation Cluster Manager (OICM), orchestrates complex AI tasks efficiently across diverse infrastructures, reducing operational costs and accelerating time to value.
Quick Details
- Salary Range: Market Competitive
- Job Type: Full-time
- Qualifications: Bachelors Degree
- Experience: 3–6 years
Key Responsibilities
- Monitor data center network fabrics for availability and performance using operational dashboards and monitoring tools.
- Respond to network-related incidents, perform diagnostics, and troubleshoot issues following established SOPs.
- Conduct routine health checks across switches, ports, links, and connectivity paths.
- Execute approved network configuration changes and firmware updates following Change Management procedures.
- Collaborate with the Service Desk to ensure accurate ticket triage and timely incident updates.
- Maintain accurate and up-to-date network documentation, including topology diagrams and configuration baselines.
Requirements
- Bachelor’s degree in Computer Science or Information Technology.
- 3–6 years of experience in network operations, network support, or data center networking.
- Strong understanding of L2/L3 networking technologies and protocols.
- Hands-on experience supporting data center switching environments.
- Familiarity with firewalls, ACLs, network segmentation, and network security best practices.
- Excellent communication skills and ability to work in shift-based or on-call rotations.
Benefits
- Opportunity to work with a global technology company specializing in AI workload management.
- Collaborative environment with the Service Desk and Systems Engineering teams.
- Chance to enhance skills in network operations and support.
- Contribute to continuous improvement efforts by refining SOPs and improving operational practices.
- Gain experience with high-performance networking technologies and network security best practices.
- Participate in validating network upgrades and hardware replacements.