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    Officer- Collections (Emiratized Role)

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    Company NameFirst Abu Dhabi Bank (FAB)
    Company TypePrivate
    Job TypeFull-Time
    Salary RangeMarket Competitive
    LocationAbu Dhabi, Abu Dhabi Emirate, United Arab Emirates
    QualificationsBachelor’s Degree
    Experience1 Year+

    Job Overview

    First Abu Dhabi Bank (FAB) is seeking an Officer- Collections (Emiratized Role) to follow up on allocated delinquent accounts and ensure resolution of cases as per assigned targets. This role requires constant follow-up, persuasion, and negotiation with customers in line with FAB collections policy and procedure.

    Company Overview

    First Abu Dhabi Bank (FAB) is the UAE’s largest bank and one of the world’s largest and safest financial institutions. FAB is committed to creating value for its employees, customers, shareholders, and communities through differentiation, agility, and innovation. FAB focuses on attracting top talent and fostering a dynamic and exciting industry environment.

    Quick Details

    • Salary Range: Market Competitive
    • Job Type: Full-time
    • Qualifications: Bachelor’s Degree
    • Experience: 1-2 years

    Key Responsibilities

    • Follow up on all allocated overdue accounts and ensure resolution as per the monthly target.
    • Ensure detailed review of each case, considering the long-term relationship with customers.
    • Interact with customers in compliance with CPR to ascertain reasons for delinquency.
    • Meet individual targets based on both Efficiency and Productivity parameters on a monthly basis.
    • Obtain and document detailed information about overdue customers on the collection system.
    • Ensure the collection process adheres to the code of conduct and maintains the bank’s reputation.

    Requirements

    • Minimum of 1-2 years of collections experience in the UAE.
    • Awareness of legal and remedial options.
    • Excellent communication skills.
    • Basic banking knowledge.
    • Strong negotiation skills.
    • Good computer skills and dialer experience.

    Benefits

    • Opportunities to work with the UAE’s largest bank and a leading global financial institution.
    • Be part of a company that values employees, customers, shareholders, and communities.
    • Contribute to a dynamic and exciting industry.
    • Engage in a role that requires strong communication and negotiation skills.
    • Gain experience in collections within the UAE banking sector.
    • Adhere to legal and regulatory compliance in collections activities.

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