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    Officer- Customer Service (Emiratized Role)

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    Company NameFirst Abu Dhabi Bank (FAB)
    Company TypePrivate
    Job TypeFull-Time
    Salary RangeMarket Competitive
    LocationAbu Dhabi, Abu Dhabi Emirate, United Arab Emirates
    QualificationsBachelor’s Degree
    Experience1 Year+

    Job Overview

    First Abu Dhabi Bank (FAB) is seeking a dedicated and customer-focused Officer- Customer Service (Emiratized Role) to join our team in Al Ain, United Arab Emirates. You will be responsible for sales, and providing exceptional support to our valued customers, ensuring their needs are met with professionalism and care.

    Company Overview

    First Abu Dhabi Bank (FAB) is the #1 bank in the UAE and one of the most prestigious in the region. FAB is looking for professionals who are driven, skilled, and ready to take on new challenges to make a lasting impact on both the company and the industry.

    Quick Details

    • Salary Range: Market Competitive
    • Job Type: Full-time
    • Qualifications: Bachelors Degree preferred
    • Experience: 1-2 years preferred

    Key Responsibilities

    • Achieve sales targets.
    • Serve as the primary point of contact for customer inquiries, concerns, and requests.
    • Respond to customer queries through various channels, including phone, email, and chat.
    • Resolve customer issues in a timely and efficient manner, escalating complex problems when necessary.
    • Maintain accurate records of customer interactions and transactions using CRM systems.
    • Identify and assess customers’ needs to achieve satisfaction and provide appropriate solutions.

    Requirements

    • Strong verbal and written communication skills in both Arabic and English.
    • Excellent problem-solving abilities and attention to detail.
    • Customer-oriented mindset with a passion for delivering exceptional service.
    • Proficiency in customer service software and CRM systems.
    • Previous experience in customer service or a related field (1-2 years preferred).
    • In-depth knowledge of UAE culture and business practices.

    Benefits

    • Opportunities for professional development and career growth within First Abu Dhabi Bank.
    • Work in a collaborative and supportive team environment.
    • Gain valuable banking experience in a leading financial institution.
    • Access to employee benefits and other FAB resources.
    • Engaging and inclusive work culture.
    • Be part of a team that values innovation and customer satisfaction.

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