Officer, Digital Onboarding

Job Overview

First Abu Dhabi Bank (FAB) is seeking a detail-oriented and customer-focused Officer, Digital Onboarding (Part-Time) to join their team in Abu Dhabi, United Arab Emirates. This role offers an exciting opportunity to contribute to digital transformation efforts and enhance the customer onboarding experience.

Company Overview

First Abu Dhabi Bank is an inclusive environment where each person values the experiences, perspectives, ideas, and beliefs of others. At FAB, employees have the support of their team and a strong relationship with their line manager, who trusts them with responsibility and recognizes their good performance. As they embrace different ways of seeing the world, listening to each other, and respecting different viewpoints, they grow stronger – together.

Quick Details

• Salary Range: Market Competitive
• Job Type: Part-time
• Qualifications: None
• Experience: No Experience / Fresh

Key Responsibilities

• Facilitate the digital onboarding process for new customers, ensuring a smooth and efficient experience.
• Utilize digital onboarding platforms and CRM systems to manage customer information and documentation.
• Provide excellent customer service, addressing inquiries and resolving issues related to the onboarding process.
• Collaborate with cross-functional teams to streamline and improve digital onboarding procedures.
• Ensure compliance with UAE banking regulations and internal policies throughout the onboarding process.
• Maintain accurate records and generate reports on onboarding metrics.

Requirements

• Excellent verbal and written communication skills in English and Arabic.
• Proven ability to manage time effectively and handle multiple tasks in a part-time capacity.
• Customer-oriented mindset with a commitment to providing exceptional service.
• Basic IT skills and ability to quickly adapt to new technologies.

Benefits

• Opportunities for professional development and career growth within First Abu Dhabi Bank.
• Work in a collaborative and supportive team environment.
• Gain valuable experience in digital onboarding within the banking sector.
• Contribute to the digital transformation efforts of a leading financial institution.
• Engaging and inclusive work culture.
• Exposure to the latest digital onboarding technologies and best practices.