Oficial Soporte Técnico
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| Company Name | INGENIEROJOB |
| Company Type | Private |
| Job Type | Full-Time |
| Salary Range | Market Competitive |
| Location | Santo Domingo, Santa Fe, Argentina |
| Qualifications | None / No Formal Education |
| Experience | No Experience / Fresh |
Job Overview
INGENIEROJOB is seeking an Oficial Soporte Técnico (Technical Support Officer) for an entry-level position in Santo Domingo, Santa Fe, Argentina. This role is crucial for connecting engineering talent with organizations, providing essential technical assistance to users within the largest Spanish-speaking engineering job portal.
Company Overview
INGENIEROJOB is the largest Spanish-speaking engineering job portal. Its mission is to connect engineering graduates and students with organizations needing human capital for growth. The vision is to be the leading thematic employment portal specializing in engineering in Spanish-speaking countries, fostering societal evolution and well-being. The company values innovation, creativity, initiative, trust, and passion, aiming to offer the best service to its clients and collaborators.
Quick Details
- Salary Range: Market Competitive
- Job Type: Full-time
- Qualifications: None / Open to all applicants
- Experience: No Experience / Fresh
Key Responsibilities
- Provide first-line technical assistance and support for hardware and software issues.
- Respond to technical inquiries and troubleshoot problems via phone, email, or chat.
- Document all incidents, requests, and resolutions accurately in the ticketing system.
- Escalate complex technical issues to higher-level support or specialized engineering teams.
- Guide users through problem-solving steps and maintain customer satisfaction.
- Stay updated with new technologies and system changes to improve support services.
Requirements
- Basic knowledge of IT systems, networks, and common software applications.
- Strong analytical and problem-solving abilities.
- Excellent verbal and written communication skills in Spanish.
- Ability to work independently and as part of a team in a fast-paced environment.
- Customer-focused attitude with a commitment to providing high-quality support.
- Eagerness to learn and develop new technical skills.
Benefits
- Opportunity for career growth and professional development in the IT sector.
- Work within a leading and innovative engineering employment portal.
- Gain valuable hands-on experience in technical support.
- Collaborative and supportive work culture.
- Exposure to a wide range of engineering industries and technologies.
- Competitive entry-level compensation.