Operations Manager

Job Overview

itec group Inc., a trusted recruitment partner specializing in advanced manufacturing, engineering, skilled trades, and professional services, is seeking an Operations Manager for its Mississauga office.

The Operations Manager will oversee day-to-day business operations, ensure service excellence, and implement strategies to optimize efficiency, team performance, and client satisfaction. This role offers the opportunity to contribute to a growing organization with a reputation for professionalism and customer focus.

Job Responsibilities

• Manage daily operational activities and ensure compliance with company standards.
• Oversee staffing, scheduling, and resource allocation to support clients effectively.
• Monitor key performance indicators (KPIs) to ensure efficiency and continuous improvement.
• Implement and refine operational processes to enhance productivity and client service delivery.
• Collaborate with senior leadership on business planning and growth initiatives.
• Lead, mentor, and develop staff to foster a culture of accountability and excellence.

Requirements

• Bachelor’s degree in Business, Operations Management, or related field.
• Minimum 5 years of experience in operations or supply chain management.
• Strong leadership and people management skills.
• Excellent problem-solving and decision-making abilities.
• Proven track record of optimizing processes and managing budgets.
• Effective communication skills to work across teams and with clients.

Benefits

• Competitive compensation and performance incentives.
• Professional development and career growth opportunities.
• Supportive, collaborative team environment.
• Opportunity to work with leading clients across multiple industries.

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