Operations Manager

Job Overview

Plan, book and deliver on and off job training as required to ensure best possible service standards as well as colleague development. Openly communicate appropriate and useful information through various channels to include department meetings and briefings. Ensure departmental policies, procedures and performance standards are being implemented and maintained throughout their area. Review departmental policies, procedures and performance standards to ensure these are up to date, correct and propose changes as appropriate to ensure high levels of customer service and safety. Ensure any service delivery defects are resolved and identify any trends and share observations and suggestions with their manager. Review satisfaction results for their areas and identify any trends and share observations and suggestions with their manager. Review accuracy of any checklists and records completed in their area and analyze. Participate in daily operations alongside their colleagues setting a positive example. Foster a harmonious atmosphere among colleagues in their area and brings team members together through team activities. Manage daily operation of the park, including TKCA tour guides, transport, and arrival. Serve as a first responder in the emergency action plan. Conduct scheduled safety audits and record results as directed. Ensure guest, colleagues and contractor safety at all times.

Company Overview

Miral Experiences is an entertainment provider located in Abu Dhabi, United Arab Emirates, focused on delivering exceptional experiences.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: None
• Experience: 2-4 years’ experience in operations and entertainment

Key Responsibilities

• Plan, book, and deliver training to ensure high service standards.
• Communicate effectively through various channels.
• Implement and maintain departmental policies and procedures.
• Resolve service delivery defects and identify trends.
• Manage daily park operations, including tour guides and transport.
• Lead and execute corporate and QAW events.

Requirements

• Venue management and project management experience.
• Basic technical knowledge and computer skills.
• Customer service knowledge.
• Proficiency in written and spoken English.
• 2-4 years’ experience in operations and entertainment.

Benefits

• Opportunities for professional development.
• Work in a dynamic and engaging environment.
• Exposure to a variety of events and operational aspects.
• Be part of a leading entertainment provider.
• Collaborative team environment.
• Contribute to high service standards and guest satisfaction.