Operations Manager – KFC
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| Company Name | Americana Restaurants |
| Company Type | Private |
| Job Type | Full-Time |
| Salary Range | Market Competitive |
| Location | Dubai, United Arab Emirates |
| Qualifications | None / No Formal Education |
| Experience | 5 Year+ |
Job Overview
Americana Restaurants is seeking an experienced Operations Manager for their KFC brand in Dubai, United Arab Emirates. This role involves overseeing all aspects of restaurant operations to ensure efficiency, high standards of service, and customer satisfaction.
Company Overview
Americana Restaurants is the largest restaurant operator in the MENA region and Kazakhstan, managing iconic global brands such as KFC, Pizza Hut, Hardee’s, Krispy Kreme, and TGI Fridays, alongside proprietary brands like Wimpy and Chicken Tikka. With nearly fifty years of experience, Americana leverages the worldwide appeal of its brands, focuses on customer satisfaction, and implements digital measures to enhance operational efficiency and customer experience.
Quick Details
- Salary Range: Market Competitive
- Job Type: Full-time
- Qualifications: None
- Experience: 5 Year+
Key Responsibilities
- Oversee and manage the daily operations of KFC restaurants, ensuring peak performance.
- Maintain high standards of food quality, service, hygiene, and customer experience.
- Manage profit and loss (P&L), inventory, and operational budgets effectively.
- Implement and enforce company policies, procedures, and brand standards.
- Lead, train, and develop restaurant staff to foster a high-performing team.
- Drive customer satisfaction and proactively address feedback and concerns.
Requirements
- Proven experience in restaurant operations management, preferably within the Quick Service Restaurant (QSR) sector.
- Strong leadership, team management, and interpersonal communication skills.
- Excellent problem-solving abilities and a strong decision-making aptitude.
- Solid understanding of P&L management, cost control, and operational efficiency.
- Ability to thrive in a fast-paced, dynamic work environment.
- Customer-focused mindset with a commitment to service excellence.
Benefits
- Competitive salary package and performance-based incentives.
- Opportunity to manage a globally recognized brand within a leading restaurant operator.
- Significant opportunities for professional development and career advancement.
- Comprehensive health and wellness benefits.
- Engaging and challenging work environment with diverse operational strategies.
- Exposure to a multi-cultural team and extensive regional network.