Operations Manager (Night Shift – USA Process)
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| Company Name | TBN BD Ltd. |
| Company Type | Private |
| Job Type | Full-Time |
| Salary Range | Market Competitive |
| Location | Dhaka, Bangladesh |
| Qualifications | Bachelor’s Degree |
| Experience | 5 Year+ |
Job Overview
TBN BD Ltd. is seeking a dedicated Operations Manager to oversee their Night Shift – USA Process based in Dhaka, Bangladesh. This role involves managing operational activities to ensure smooth and efficient service delivery for clients in the United States, focusing on IT System Data Services and customer support.
Company Overview
TBN BD Ltd. is a private company specializing in IT System Data Services, located in Dhaka, Bangladesh. The company is committed to delivering high-quality operational solutions and support, particularly catering to international clients and processes.
Quick Details
- Salary Range: Market Competitive
- Job Type: Full-time
- Experience: 5 Year+
- Qualifications: Bachelor’s Degree
Key Responsibilities
- Manage and oversee all aspects of night shift operations for the USA process.
- Ensure efficient and timely delivery of IT System Data Services to US-based clients.
- Lead and motivate a team of operational staff, providing guidance and support.
- Implement and monitor operational procedures to optimize performance and quality.
- Collaborate with cross-functional teams to resolve operational issues and improve processes.
- Generate regular performance reports and present them to senior management.
Requirements
- Proven experience in operations management, preferably in an IT or BPO environment.
- Strong understanding of USA business processes and client expectations.
- Excellent leadership, communication, and interpersonal skills.
- Ability to work effectively during night shifts and manage a diverse team.
- Demonstrated problem-solving abilities and a proactive approach to challenges.
- Bachelor’s degree in Business Administration, IT, or a related field.
Benefits
- Opportunity to lead critical international operations.
- Work in a dynamic and supportive IT System Data Services environment.
- Professional development and career growth opportunities.
- Competitive salary and benefits package.
- Exposure to international business practices.
- A collaborative and challenging work atmosphere.