Operations Specialist

Job Overview

The Operations Specialist plays a critical front-line role in delivering high-quality trip support services to UAS clients and aircraft operators. As a primary point of contact, the Operations Specialist is responsible for managing the end-to-end coordination of all operational aspects, from receiving client requests to flight follow-up and post-operation support. This role requires proactive planning, real-time problem-solving, and seamless communication with both internal teams and global vendors to ensure every trip runs smoothly, safely, and in full compliance with international regulations. By consistently exceeding service expectations and demonstrating operational excellence, the Operations Specialist plays a key role in client retention and the continued growth of UAS global reputation.

Company Overview

UAS International Trip Support is an airlines and aviation company providing high-quality trip support services. They focus on managing operational aspects, ensuring smooth and safe flights, and maintaining compliance with international regulations. They emphasize client retention and growth through operational excellence.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: None
• Experience: 3 Year+

Key Responsibilities

• Receive and acknowledge new requests and prepare new trip files ensuring necessary information has been received.
• Liaise with Flight Planning as required to define planned routing; verify and plot the route using in-house software.
• Prepare and transmit permits, PPR, slot requests, ground handling and fuel requests and deal with all vendors in support of your client’s operation.
• Ensure that agents and vendors selected are correct for the tasks required and in line with company policies.
• Provide careful flight watch of every client’s operation. Tracking of flights on a live basis is as important as getting the planning stage correct.
• Provide regular status and progress updates to clients in relation to the confirmations and approvals of their required services.

Requirements

• Minimum of 3 years of hands-on experience in Trip Support Operations within business aviation.
• Candidates must demonstrate native-level or near-native proficiency in English, both verbal and written.
• Proven track record in coordinating international flight operations, including permits, slots, PPRs, ground handling, and fuel arrangements across multiple regions.
• Strong understanding of international aviation regulations, statutory requirements, and compliance standards related to overflight/landing permits and airport operations.
• Skilled in using aviation support software and internal CRM/ops platforms to document and process trip data efficiently.

Benefits

• Opportunities for professional development and career growth within UAS International Trip Support.
• Work in a collaborative and supportive team environment.
• Gain valuable aviation experience in a leading international trip support company.
• Access to company resources and training programs.
• Be part of a team committed to excellence in aviation support services.
• Contribute to maintaining the highest standards of safety and compliance.