Operations Support Officer
Apply to Job Here
| Company Name | Mukuru |
| Company Type | Private |
| Job Type | Full-Time |
| Salary Range | Market Competitive |
| Location | Lilongwe, Central Region, Malawi, Malawi |
| Qualifications | None / No Formal Education |
| Experience | No Experience / Fresh |
Job Overview
Mukuru is seeking an Operations Support Officer to join their team in Lilongwe, Central Region, Malawi. This entry-level position is crucial for contributing to the efficient functioning of daily operations and ensuring high-quality service delivery within a leading financial services platform focused on emerging consumers.
Company Overview
Mukuru is one of Africa’s largest money transfer providers and a leading Next Gen Financial Services Platform. It offers affordable and reliable financial services to the emerging consumer, built on a foundation of providing safe international money transfers to the continent’s migrant diaspora. Mukuru has expanded its offerings to include cash transfers, Mukuru Funeral Cover, and the Mukuru Card, continually building a robust physical and digital financial payments infrastructure across Africa. As a fintech provider, Mukuru excels in customer-centric engagement through platforms like WhatsApp, USSD, and its app, providing support in over 15 languages.
Quick Details
- Salary Range: Market Competitive
- Job Type: Full-time
- Qualifications: None / Open to all applicants
- Experience: No Experience / Fresh
Key Responsibilities
- Provide essential support to daily operational activities, ensuring smooth workflows.
- Assist in troubleshooting and resolving operational issues promptly and efficiently.
- Maintain accurate records and comprehensive documentation for all operational processes.
- Collaborate effectively with various internal teams to ensure seamless service delivery.
- Contribute to identifying and implementing improvements in operational efficiency.
- Uphold company standards for customer service excellence and compliance regulations.
Requirements
- Strong problem-solving abilities and exceptional attention to detail.
- Excellent communication and interpersonal skills for effective team collaboration.
- Ability to work effectively and adapt quickly in a fast-paced, dynamic environment.
- Proficiency in using basic office software and digital communication tools.
- A strong commitment to delivering outstanding customer service.
- A proactive attitude with a keen willingness to learn and grow.
Benefits
- Opportunity to work with Mukuru, a leading Next Gen Financial Services Platform in Africa.
- Gain invaluable entry-level experience within the rapidly evolving fintech industry.
- Exposure to a diverse and dynamic work environment focused on financial inclusion.
- Be part of a company dedicated to making a significant impact across Africa.
- Opportunities for professional development and potential career growth.
- A supportive team culture that fosters learning and collaboration.