Partner Customer Support

Job Overview

Rapyd is seeking a dynamic, high-impact Partners Support Specialist to provide exceptional high-touch user experience to clients and partners. This role involves direct interaction with merchants and partners, collaboration with other teams, debugging, and developing monitors for the production environment.

Company Overview

Rapyd has unified payments, payouts, and fintech on one worldwide platform. With offices in Tel Aviv, Amsterdam, Singapore, Iceland, London, Dubai, Hong Kong, and the U.S., Rapyd offers limitless opportunities and believes in straight talk, quick decisions, and strong execution.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: None
• Experience: 3+ years

Key Responsibilities

• Be the first line of defense and escalation for any technical issues.
• Elegantly handle customer requests and maintain Rapyd’s SLA & customer satisfaction.
• Escalate and own issues internally and externally with service providers / partners.
• Develop monitoring tools for the production environment.
• Work across departments (Engineering, DevOps, Prof Services, etc.) to resolve customer’s issues.
• Extend our knowledge base.

Requirements

• Proficient in English.
• 3-5 years of experience in customer support required.
• Customer facing experience in a B2B global company.
• Knowledge of API management and bug reporting tools.
• Ability to work under pressure in a fast-paced environment.
• Strong troubleshooting skills using multiple tools / logs correlation.

Benefits

• Not specified in the job description, but expect standard benefits.
• Opportunity to work in a global fintech company.
• Collaborative and dynamic work environment.
• Potential for professional growth and development.
• Exposure to cutting-edge technologies in the payments industry.
• Chance to make a significant impact on user experience.