Patient Advice Liaison Officer

Job Overview We are seeking a Patient Advice Liaison Officer to join our team at Bedfordshire Hospitals NHS. This role involves providing support and advice to patients and their families, ensuring their concerns are addressed and resolved effectively. The successful candidate will play a crucial role in enhancing patient experience and satisfaction. Company Overview Bedfordshire Hospitals NHS is dedicated to providing high-quality healthcare services to the community. Located in Bedfordshire, United Kingdom, the hospital is committed to patient care, innovation, and professional development. We offer a supportive and collaborative work environment. Quick Details Salary Range: Market Competitive Job Type: Permanent Qualifications: None Experience: No Experience / Fresh Key Responsibilities Provide a point of contact for patients, families, and carers. Offer information, advice, and support on healthcare services. Assist in resolving patient concerns and complaints. Liaise with hospital staff to ensure patient needs are met. Maintain accurate records of patient interactions and outcomes. Requirements Excellent communication and interpersonal skills. Ability to handle sensitive and confidential information. Strong problem-solving and conflict resolution skills. Ability to work independently and as part of a team. Knowledge of healthcare services and patient rights is desirable. Benefits Opportunities for professional development and training. Supportive and collaborative work environment. Competitive salary and benefits package. Contribute to improving patient experience and satisfaction. Work within a dedicated and compassionate healthcare team.