QA Engineer (Customer Service)
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| Company Name | Astra Tech |
| Company Type | Private |
| Job Type | Permanent |
| Salary Range | Market Competitive |
| Location | Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates |
| Qualifications | Bachelor’s Degree |
| Experience | 2 Year+ |
Job Overview
We are seeking a detail-oriented QA Engineer to ensure the quality and reliability of Botim’s in-app customer service experience. This role focuses on end-to-end testing of customer support features, backend ticketing APIs, and integrations with platforms such as Freshdesk, ensuring accurate ticket lifecycle management, data integrity, and SLA compliance. You will collaborate closely with Product, Backend, and Customer Support teams to validate new features, system migrations, and releases, while performing regression, integration, and non-functional testing. This role is ideal for a QA Engineer who thrives in Agile environments and takes ownership of quality across customer-facing, workflow-driven systems.
Company Overview
Astra Tech is a technology company focused on innovation in the Technology, Information and Internet sector. They are located in Abu Dhabi, United Arab Emirates.
Quick Details
- Salary Range: Market Competitive
- Job Type: Full-time
- Qualifications: Bachelor’s Degree
- Experience: 2+ Years
Key Responsibilities
- Perform end-to-end QA testing for customer service features within the Botim App.
- Validate integration between Botim and Freshdesk.
- Test backend ticketing APIs and event flows that support customer service operations.
- Verify ticket lifecycle management, including creation, assignment, escalation, SLA tracking, resolution, and user notifications.
- Conduct migration testing from the legacy ticketing system to Freshdesk, validating data completeness, accuracy, and consistency.
- Track, report, and analyze defects with clear reproduction steps and impact assessment.
Requirements
- Bachelor’s degree or above in Computer Science, Engineering, or a related field.
- Proven QA experience in customer service systems, CRM, or ticketing platforms.
- Hands-on experience testing Freshdesk or similar tools (e.g., Zendesk, ServiceNow) is highly preferred.
- Strong experience in backend API testing and system integration validation.
- Experience in data migration testing between legacy and new systems.
- Familiarity with workflow-based systems, SLA logic, and ticket status management.
Benefits
- Opportunity to work with a leading technology company.
- Collaborative environment with cross-functional teams.
- Be part of an agile and innovative team
- Professional growth and development opportunities.
- Contribute to a customer-centric approach and build great features.