Quality Assurance Manager- East Africa

Job Overview

Achyutam International is seeking a Quality Assurance Manager for East Africa. This role involves overseeing and enhancing quality assurance processes within the business consulting and services sector, ensuring high standards for clients across the region.

Company Overview

Achyutam International specializes in transforming businesses across Africa, the Middle East, and Asia, with expertise in HR and Finance. The company offers services including back office/shared services, virtual CFO services, and executive search, focusing on finding top-tier leaders for local and expat roles. They are committed to elevating businesses through strategic guidance and efficient solutions.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: Bachelor’s Degree
• Experience: 5 Year+

Key Responsibilities

• Develop and implement comprehensive quality assurance strategies and procedures for consulting services.
• Monitor and evaluate project delivery to ensure strict adherence to international standards and client expectations.
• Lead and mentor a team to conduct thorough quality audits and identify areas for continuous improvement.
• Collaborate effectively with HR and Finance teams to integrate quality practices into all service offerings.
• Provide essential training and guidance to staff on best practices in quality management and compliance.
• Act as a primary point of contact for client feedback and concerns regarding service quality in East Africa.

Requirements

• Proven experience in quality assurance management, preferably within the consulting or professional services industry.
• Strong understanding and application of various quality management systems and methodologies.
• Excellent analytical, problem-solving, and decision-making skills to address complex quality issues.
• Exceptional communication and interpersonal abilities for effective client and internal stakeholder engagement.
• Ability to travel within East Africa as required to manage projects and teams.
• Bachelor’s degree in Business Administration, Quality Management, or a related field.

Benefits

• Opportunity to lead critical quality initiatives across a diverse and rapidly growing geographical region.
• Work with a dynamic and expert team focused on business transformation and organizational growth.
• Engage in challenging and impactful projects with a wide array of international clients.
• Competitive salary and robust professional development opportunities for career advancement.
• Gain exposure to various industries and diverse business models across Africa and beyond.
• Supportive and collaborative work environment that fosters innovation and excellence.