Reception – Client Experience Agent
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| Company Name | International Free Zone Authority AG | IFZA Global |
| Company Type | Private |
| Job Type | Full-Time |
| Salary Range | Market Competitive |
| Location | Dubai, United Arab Emirates |
| Qualifications | None / No Formal Education |
| Experience | 2 Year+ |
Job Overview
The role of a Client Experience Agent revolves around being the first point of contact, and thus, establishing the first impression of IFZA. The ideal candidate must be a highly committed, customer driven, proactive and “switched on” personality with ability to work well under pressure in a fast-paced environment.
Company Overview
International Free Zone Authority AG (IFZA) is a business consulting and services company based in Dubai, United Arab Emirates. IFZA focuses on providing exceptional client experiences and fostering a dynamic work environment.
Quick Details
- Salary Range: Market Competitive
- Job Type: Full-time
- Qualifications: None
- Experience: 2 Year+
Key Responsibilities
- Acting as a first point of contact at IFZA Reception for Professional Partners, Clients, and visitors
- Supporting the smooth running of the IFZA reception, where all aspects of the client experience are delivered to the highest level
- Maintaining excellent knowledge of company products and services to efficiently address any queries or concerns from Professional Partners and Clients
- Delivering prompt, courteous, and efficient assistance to all clients liaising with other departments if necessary
- Providing various client services including but not limited to document collections and submissions, attestation, mail-management, booking of conference rooms, etc. ensuring compliance with company policies and procedures
Requirements
- Minimum of 2 years’ experience in hospitality or similar customer service role
- Familiarity with CRM systems and practices
- Excellent verbal and written communication skills in English, knowledge of additional foreign language will be an advantage
- Excellent communication and interpersonal skills, knowledge of telephone etiquette
- Customer focus and adaptability to different personality types
- Excellent active listening and problem-solving skills
Benefits
- International team (over 63 nationalities)
- 24 annual leave days
- Annual flight home
- Life insurance plan
- Medical insurance plan (with the option to upgrade at your own cost)
- Invitations to participate in various company functions, staff events, and department team building events
- Opportunities to learn, develop and grow with the organization