Receptionist – Client Experience

Job Overview

The role of a Receptionist – Client Experience Agent revolves around being the first point of contact, and thus, establishing the first impression of IFZA. The ideal candidate must be a highly committed, customer driven, proactive and ‘switched on’ personality with ability to work well under pressure in a fast-paced environment.

Company Overview

International Free Zone Authority (IFZA) is a government entity in Dubai, United Arab Emirates, specializing in providing business consulting and services. IFZA serves as the first point of contact and aims to create a positive first impression.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: None
• Experience: 2 Year+

Key Responsibilities

• Acting as a first point of contact at IFZA Reception for professional partners, clients and visitors.
• Supporting the smooth running of IFZA Reception, ensuring all aspects of the client experience are delivered to the highest level.
• Maintaining excellent knowledge of IFZA’s products and services in order to efficiently address any queries or concerns.
• Delivering prompt, courteous, and efficient assistance to all clients, liaising with other departments if necessary.
• Providing various client services including document collections and submissions, attestation, and mail-management.
• Maintaining confidentiality of client data ensuring no sensitive information is disclosed.

Requirements

• Minimum of 2 years’ experience in hospitality or similar customer service role.
• Excellent verbal and written communication skills in English; knowledge of an additional foreign language is an advantage.
• Excellent communication and interpersonal skills, with knowledge of telephone etiquette.
• Customer focus and adaptability to different personality types.
• Ability to multi-task, set priorities, and manage time effectively.
• Excellent active listening and problem-solving skills.

Benefits

• Opportunity to work in a fast-paced and dynamic environment.
• Gain experience in a client-facing role within a reputable organization.
• Develop excellent communication and customer service skills.
• Be part of a team that values high standards of grooming and professionalism.
• Contribute to maintaining a positive and efficient reception area.
• Enhance knowledge of IFZA’s products and services.