Remote Emergency Roadside Telephone Responder

Job Overview

Lensa is seeking a Remote Emergency Roadside Telephone Responder. This is an entry-level, full-time position. You will be providing roadside assistance via telephone, ensuring prompt and efficient service to those in need.

Company Overview

Lensa is a U.S. job search platform with over 20 million registered users. We connect jobseekers to a wide range of opportunities from employers, staffing firms, recruitment agencies and job boards. Lensa also offers tools to help users understand their career options and make informed decisions throughout their job search journey — from exploration to application. Lensa is committed to helping people find meaningful employment.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: None
• Experience: No Experience / Fresh

Key Responsibilities

• Respond to incoming calls from individuals requiring emergency roadside assistance.
• Assess the situation and gather necessary information from the caller.
• Dispatch appropriate service providers, such as tow trucks or locksmiths.
• Provide clear and concise instructions to callers while they await assistance.
• Maintain accurate records of all calls and services provided.
• Ensure customer satisfaction through professional and empathetic communication.

Requirements

• Excellent communication and interpersonal skills.
• Ability to remain calm and composed in stressful situations.
• Strong problem-solving and decision-making abilities.
• Proficiency in computer usage and data entry.
• Ability to work independently and as part of a remote team.
• High school diploma or equivalent required.

Benefits

• Competitive salary and benefits package.
• Opportunities for professional development and advancement.
• Flexible remote work environment.
• Supportive and collaborative team culture.
• Access to company resources and training programs.
• Chance to make a positive impact on people’s lives.