Reservations Agent
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| Company Name | Fujairah Rotana Resort & Spa |
| Company Type | Private |
| Job Type | Full-Time |
| Salary Range | Market Competitive |
| Location | Fujairah, Fujairah Emirate, United Arab Emirates |
| Qualifications | None / No Formal Education |
| Experience | No Experience / Fresh |
Job Overview
Fujairah Rotana Resort & Spa is seeking a passionate and dynamic guest-focused Reservations Agent. You will be responsible for maintaining effective communication on all reservations made to ensure smooth and efficient service delivery, providing creative solutions to our guests.
Company Overview
Fujairah Rotana Resort & Spa is part of Rotana Hotels and Resorts in United Arab Emirates, known for its commitment to providing extraordinary levels of customer service and a luxurious experience for guests. Located in Fujairah, it offers a wide range of hospitality services.
Quick Details
- Salary Range: Market Competitive
- Job Type: Full-time
- Qualifications: None
- Experience: No Experience / Fresh
Key Responsibilities
- Process and confirm guest room reservations made by clients via phone, letter, or fax.
- Input all reservations into the computer, recording all pertinent information and attending to inquiries, complaints, and requests regarding reservations.
- Remain up to date with all promotions in and around the hotel and follow established procedures to process all room reservations, rates, confirmations, hotel facilities, etc.
- Maintain an accurate room status at all times.
- Ensure all incoming calls are answered as per the Rotana standards, information received by fax is inputted, and constantly check incoming e-mails.
- Organize visa requests for hotel guests as per hotel policy and up-sell whenever an opportunity is identified.
Requirements
- Diploma / degree within the hospitality field.
- Computer literate with excellent communication skills.
- Written and oral proficiency in English, while additional language skills are an asset.
- Customer-focused with a proactive personality.
Benefits
- Opportunities for professional development and career growth within Rotana Hotels & Resorts.
- Work in a collaborative and supportive team environment.
- Gain valuable hospitality experience in a leading international hotel brand.
- Be part of a company known for its commitment to extraordinary customer service.
- Engaging and inclusive work culture.
- Experience Rotana’s brand excellence.