Reservations Agent

Job Overview

As a Reservations Agent, you will be the first point of contact for guests looking to make room reservations. Your role involves providing excellent customer service, assisting with booking inquiries, and ensuring accurate and efficient reservation processes.

Company Overview

Millennium Downtown Abu Dhabi is dedicated to providing exceptional hospitality services in Abu Dhabi. Committed to guest satisfaction, it offers a welcoming environment and strives to create memorable experiences for every guest.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: None
• Experience: Entry level / No experience required

Key Responsibilities

• Assist guests in making room reservations through various communication channels, including phone, email, and online platforms.
• Provide information about room availability, rates, and hotel amenities.
• Ensure accurate and efficient processing of guest reservations.
• Address guest inquiries and concerns related to bookings and accommodation.
• Verify guest information and payment details to confirm reservations.

Requirements

• Excellent customer service and communication skills.
• Ability to provide information about room availability, rates, and hotel amenities.
• Skills to ensure accurate and efficient processing of guest reservations.
• Ability to address guest inquiries and concerns related to bookings and accommodation.
• Capability to verify guest information and payment details to confirm reservations.

Benefits

• Opportunities for professional development and career growth.
• Work in a collaborative and supportive team environment.
• Gain valuable hospitality experience in a leading hotel.
• Access to employee benefits and discounts.
• Engaging and inclusive work culture.
• Chance to enhance reservation skills and knowledge through ongoing training.