Reservations Agent – Global Contact Centre

Job Overview

Jumeirah Group & Corporate is seeking a Reservations Agent for their Global Contact Centre. This entry-level, full-time position requires someone to represent the Jumeirah brand, promote services, and support revenue goals. The role involves handling customer inquiries, maintaining data, and ensuring reservation quality.

Company Overview

Jumeirah is a global leader in luxury hospitality and a member of Dubai Holding, operating 31 exceptional properties across 13 countries. Known for its distinguished beachfront resorts, esteemed city hotels, and exclusive branded residences, Jumeirah is synonymous with Arabian luxury hospitality and crafting distinctive experiences for discerning travelers.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: None
• Experience: No Experience / Fresh

Key Responsibilities

• Represent the Jumeirah brand and promote business values.
• Promote Jumeirah properties and services, upselling when suitable.
• Handle customer queries across all channels within agreed response times.
• Maintain accurate customer data.
• Manage reservation tasks such as filing and complaint handling.
• Support team operations by taking on reasonable tasks.

Requirements

• Solid room reservations experience, preferably within a luxury environment.
• Fluent in English; Arabic or Russian is a plus.
• Confident with PMS systems such as Opera Cloud and MS Office.
• Strong communication skills across email and telephone.
• Excellent teamwork skills and flexibility.

Benefits

• Supportive and inclusive work environment.
• Access to Learning & Development programmes and clear career pathways.
• Opportunities for internal mobility within our global network.
• Colleague discounts on food, beverage, and hotel stays worldwide.
• Company-provided shared accommodation.
• Comprehensive healthcare and life insurance coverage.