Reservations Officer

Job Overview

Plaza Premium Group is seeking a Reservations Officer to manage guest communications and reservation records. This role involves handling inquiries via email, telephone, and central reservation systems, ensuring accurate and efficient processing of bookings, cancellations, and modifications.

Company Overview

Plaza Premium Group manages airport lounges and hospitality services globally, offering travelers a comfortable and convenient experience. The group focuses on providing high-quality services in the hospitality, airlines, and aviation sectors.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: Intermediate
• Experience: 1 Year+

Key Responsibilities

• Respond to guest inquiries and reservation requests via email, phone, and central reservation systems.
• Create and maintain accurate reservation records, including arrival dates and alphabetical listings.
• Prepare confirmation letters and process cancellations and modifications promptly.
• Determine room rates based on hotel selling tactics and communicate reservation information to the front desk.
• Track future room availability based on reservations and assist with preregistration activities.
• Maintain a clean and organized work area, promoting goodwill among guests and colleagues.

Requirements

• Diploma in Tourism and Hospitality or a related field.
• Preferably 1 year of experience in a similar role.
• Excellent interpersonal and communication skills.
• Ability to multitask, prioritize work, and meet deadlines.
• Knowledge of front office procedures and health and safety protocols.
• Willingness to undertake reasonable requests made by management.

Benefits

• Opportunities for professional development within Plaza Premium Group.
• Exposure to the hospitality and aviation industries.
• Collaborative work environment.
• Experience in a global hospitality brand.
• Adherence to health and safety standards.
• Potential for career growth within the organization.