Reservations Officer

Job Overview

Seeking a Reservations Officer to handle room reservation requests via phone, email, and online channels at Sofitel Dubai The Palm. Exceptional communication and sales skills are required to enhance the hotels image and promote loyalty.

Company Overview

TALENTMATE is a platform designed to connect job seekers with potential employers. The portal aims to simplify the searching, interviewing, and hiring process by bringing all necessary resources under one roof, providing a helping hand to professionals.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: High school diploma or equivalent
• Experience: Entry level / No Experience

Key Responsibilities

• Handle all incoming and outgoing room reservation requests.
• Provide exceptional communication and sales skills.
• Promote Accor loyalty programs and hotel promotions.
• Ensure guest privacy and confidentiality.
• Manage guest complaints and special requests.
• Maintain accurate data entry for reservations in the PMS.

Requirements

• High school diploma or equivalent required.
• Proven experience in a reservations or customer service role is preferred.
• Excellent communication, sales, and customer service skills.
• Ability to manage multiple tasks efficiently.
• Professional demeanor with a focus on guest satisfaction.

Benefits

• Opportunities to work in a luxurious 5-star beachfront resort.
• Exposure to French elegance and high service standards.
• Potential for growth within the hospitality sector.
• Experience in a vibrant and multicultural environment.
• Chance to enhance communication and sales skills.
• Be part of a dynamic and guest-focused team.