Retail Service & Operations Manager

Job Overview

Goodwill Southern California is seeking a dynamic Retail Service & Operations Manager to lead retail operations in La Quinta, Lara State, Venezuela. This role is crucial for optimizing service delivery, enhancing operational efficiency, and supporting the organization’s mission of transforming lives through the power of work.

Company Overview

Goodwill Southern California is a non-profit organization dedicated to transforming lives through work. It serves individuals with disabilities or vocational challenges by providing education, training, work experience, and job placement services. With over 80 stores and 25 donation centers across Los Angeles, Riverside, and San Bernardino counties, Goodwill SoCal supports its mission by investing 95% of its budget into programs and services. The organization is also committed to environmental sustainability, diverting millions of pounds of reusable goods from landfills annually. Goodwill is GOOD for Everyone!

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: None / Open to all applicants
• Experience: 5 Year+

Key Responsibilities

• Oversee daily retail service and operations to ensure efficiency and high standards.
• Manage store staff, including hiring, training, and performance evaluations.
• Implement operational strategies to optimize sales, customer satisfaction, and donor experience.
• Ensure compliance with organizational policies, safety standards, and local regulations.
• Monitor inventory, merchandise presentation, and facility maintenance.
• Contribute to the organization’s mission by supporting employment programs and community outreach.

Requirements

• Proven experience in retail management and operations, preferably in a non-profit setting.
• Strong leadership, team management, and interpersonal skills.
• Excellent problem-solving abilities and a focus on continuous improvement.
• Ability to manage budgets, analyze sales data, and implement effective strategies.
• Commitment to the mission and values of Goodwill Southern California.
• Flexibility to work varied hours, including weekends and holidays.

Benefits

• Opportunity to make a significant impact on community development and individual lives.
• Work with a mission-driven non-profit organization dedicated to social good.
• Competitive salary and benefits package.
• Professional development and growth opportunities within a large organization.
• Supportive and collaborative work environment.
• Contribution to environmental sustainability efforts.