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    Senior Community Manager

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    Company NameEMAYA
    Company TypePrivate
    Job TypeFull-Time
    Salary RangeMarket Competitive
    LocationAntiguo Cuscatlán, La Libertad, El Salvador
    QualificationsNone / No Formal Education
    Experience5 Year+

    Job Overview

    EMAYA is seeking a Senior Community Manager to join their team in Antiguo Cuscatlán, La Libertad, El Salvador. In this role, you will be responsible for fostering a vibrant community, managing client and talent interactions, and contributing to the overall success of the company’s BPO services and Talent as a Service offerings.

    Company Overview

    EMAYA’s story began in 2015 with the joining of forces of its founders, all with extensive experience in Contact Center operations, management, and administration. Through their combined experience and vision, they started a new venture focused on helping companies of all sizes safely and securely unlock the vast talent in LATAM. Whether it’s traditional BPO services like Collections or Technical Support, or newer services like Talent as a Service, EMAYA spares no expense to ensure client success, striving to provide the best talent, tools, facilities, and processes to deliver the best quality possible. EMAYA sees itself as a partner, not just a provider, with its success resting in the success of its clients.

    Quick Details

    • Salary Range: Market Competitive
    • Job Type: Full-time
    • Qualifications: none
    • Experience: 5 Year+

    Key Responsibilities

    • Develop and implement effective community engagement strategies for clients and talent.
    • Manage and moderate various community platforms, ensuring positive interactions and adherence to guidelines.
    • Act as a key liaison, facilitating communication between clients, talent, and internal operational teams.
    • Monitor community feedback, trends, and sentiment, providing actionable insights to leadership.
    • Ensure a high level of client satisfaction by proactively addressing concerns and fostering strong relationships.
    • Contribute to the growth and development of EMAYA’s brand presence and community reputation.

    Requirements

    • Proven experience in community management, client relations, or social media management, preferably in a BPO context.
    • Exceptional written and verbal communication skills in both English and Spanish.
    • Strong interpersonal skills with the ability to build rapport and manage diverse stakeholders.
    • Proficiency with various online community platforms, social media tools, and CRM systems.
    • Ability to work independently and as part of a team in a fast-paced, dynamic environment.
    • Demonstrated problem-solving abilities and a proactive approach to community building.

    Benefits

    • Opportunity to play a pivotal role in a growing company focused on LATAM talent.
    • Work in a collaborative and supportive international team environment.
    • Engaging work that directly contributes to client success and business growth.
    • Professional development and career advancement opportunities.
    • Competitive salary and comprehensive benefits package.
    • Be part of an innovative company culture that values partnership and quality.

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